FAQs

What is the purpose of this web page?

This web page serves as a Frequently Asked Questions (FAQ) page for our Shopify store. Here, you can find answers to common questions about our products and services.

How can I contact shopstorgy?

You can contact us by sending an email to shopstorgy@gmail.com.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please inspect it upon delivery and contact us immediately. We will evaluate the issue and make it right. Please email us at shopstorgy@gmail.com with details of the problem and any relevant photos.

Can I return personalized or custom items?

Unfortunately, personalized or custom items cannot be returned as they are specially made for you. If you have any concerns about your specific item, please contact us at shopstorgy@gmail.com and we will be happy to assist you.

What is the refund process?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved and you have not received the refund, please contact us at shopstorgy@gmail.com.

 

When will my order be Processed

All orders are handled and shipped out of our warehouse. please allow extra time for you order to be processed on holidays and sale seasons. We process orders from Monday to Friday. Orders will be processed within 1 to 5 business days from the order date and shipped the day after the processing day. Please note that we dont ship on weekends.